EXPLORE Software Privacy Policy

Privacy Policy

This Privacy Policy outlines our practices for collecting, using, maintaining, protecting and disclosing Customer Data, including Personal Data, through this EXPLORE-AI website, and what we do with that information. If you have questions about this Privacy Policy, or how we respect your information, contact us at [email protected].

This Privacy Policy was last updated on 21 June 2023.

Who we are

This website is owned and operated by Explore Software (Pty) Limited (South Africa) for itself and on behalf of other associated companies including Explore AI Limited (United Kingdom).

We trade under the brands EXPLORE, Explore Software, Explore AI, Explore Data Science Academy and Explore AI Academy.

We are a limited company registered in South Africa under company number (Reg: 2013/143957/07). Our registered address is Explore Software Pty Limited, 35 Brickfield Road, Salt River, Cape Town, 7806.

What Personal Data do we collect?

In general, EXPLORE collects information that your organisation already stores and that you provide to us. You may choose to provide information to EXPLORE, such as through importing your own information from third party websites, uploading files, video or audio calls.

EXPLORE will only collect Personal Data (such as your name, address, telephone number, or email address, employer name, employer address or products and operating systems you use) when it is voluntarily made available to us by you or your organisation.

How may we use Personal Data collected?

We will use this information to provide EXPLORE services to you and your organisation. For example, we may allow you to share files you provide to use with other members of your organization.

We will also use this information to comply with your request for information. For example, if you request technical support assistance, we may ask who you are, which services you are using, and in what computer system environment you are using the services in order to respond to your request as efficiently and effectively as possible.

In addition, from time to time, we may refer to your Personal Data to better understand your needs and how we can improve our products and services. We may use that information to contact you.

We will not sell or otherwise transfer the Personal Data you provide to any third party unless:

  1. otherwise disclosed to you when you submit your information;
  2. in connection with the sale of all or substantially all of the assets of a business division of EXPLORE;
  3. to provide needed information to our Agents, resellers, partners and contractors who may provide products and/or services to you;
  4. as necessary for processing your credit card transactions or support transactions; or
  5. for compliance with possible legal or governmental disclosure requirements.

We do not rent, sell or otherwise share information that we gather about our website visitors with outside parties. The bottom line is that all the information that you provide to us will remain with EXPLORE and/or its Agents, resellers, contractors and alliance partners.

We provide links to third party Internet sites strictly as a service to you. Your Personal Data is not shared with these third party Internet sites. However, EXPLORE is not responsible for the privacy practices of third party Internet sites. If you visit any third party Internet sites you should read the privacy policy of each Internet site that you visit.

We use information in aggregate form to track the total number of visitors to our websites, the number of visitors to each page of our websites, and the domain names of our visitors’ Internet service providers. No Personal Data is revealed to us in this process.

How may you direct or restrict the use of your information?

We will provide you with the opportunity to opt out of (1) any disclosure of your Personal Data to any third party that is not authorized to receive such data (e.g. our Agents); or (2) the use of that data for a purpose other than the purpose for which it was originally collected from, or subsequently authorized by you.

Some Personal Data is considered Sensitive Personal Data, such as any Personal Data that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, information that concerns health or sex life, and information about criminal or administrative proceedings and sanctions. We will not disclose Sensitive Personal Data to a third party that is not our Agent or use Sensitive Personal Data for a purpose other than the purpose for which it was originally collected from, or subsequently authorized by, you unless we have received your affirmative and explicit consent to do so (opt-in).

For additional information regarding how you may restrict the use of your Personal Data please contact us at [email protected].

What steps will we take before transferring your information to third parties?

EXPLORE uses third-party data processors (Agents) around the world to provide certain services, such as a cloud processing, monitoring, and troubleshooting. During the course of their services, the Agents may process Personal Data provided by EXPLORE, on its behalf and under its instruction. We will obtain assurances from our Agents that they will safeguard Personal Data in accordance with this Privacy Policy.

How can you access or correct information held about you?

Upon request, we will provide you with reasonable access to the Personal Data that we hold about you except where the burden or expense of providing this access would be disproportionate to the risks to your privacy in the case in question, or where the rights of persons other than you would be violated by the provision of such access.

We will take reasonable steps to enable you to correct, amend or delete Personal Data related to you in our possession and control that is inaccurate or incomplete.

How will your information be protected?

EXPLORE is committed to protecting the Personal Data entrusted to us. We have implemented appropriate physical, electronic and administrative procedures to safeguard and secure this information from loss, misuse, unauthorized access or disclosure, alteration and destruction.

We will take special care to ensure the security of Sensitive Personal Data. We will use Personal Data only in a way that is compatible with and relevant to the purpose for which it was collected or authorized by you or for other compatible purposes.

To the extent necessary for those purposes, we will take reasonable steps to ensure that Personal Data is relevant to its intended use, accurate, complete, current and reliable for its intended use.

What information may be gathered from children?

Our websites are not intended or designed to attract children under the age of 13. EXPLORE does not collect personally identifiable data from any person it knows to be under the age of 13.

How does EXPLORE collect Personal Information?

In general, EXPLORE collects information that you, or your organisation (if applicable) provide to us.

Device Information

When you visit our website or otherwise engage with our Platform, we automatically collect certain information (“Device Information”) about your device, including information about your web browser, IP address, time zone, location, screen size and resolution and some of the cookies that are installed on your device.

Additionally, as you browse our websites and Platform, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our websites and Platform, and information about how you interact with our websites and Platform.

We collect Device Information using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • Log files track actions occurring on the Platform, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

International Data Transfers

EXPLORE will process your information in the Republic of South Africa.

We note that we are processing your information in order to fulfill contracts we might have with you, including fulfilling pre-contractual steps, or otherwise to pursue our legitimate business interests listed in this document.

By engaging with our Products and Services, you acknowledge that your Personal Information may be collected and transferred from your local jurisdiction (including member states to the European Union and the UK) to the Republic of South Africa.

How will we ensure compliance with this policy?

We will conduct compliance audits of our privacy practices to verify compliance with this Privacy Policy.

Any EXPLORE employee that we determine has acted in violation of this Privacy Policy will be subject to disciplinary action up to and including termination of employment.

Any questions or concerns regarding our use or disclosure of Personal Data should be addressed to the EXPLORE legal department at the address given below.

We will investigate and attempt to resolve any complaints and disputes regarding the use and disclosure of Personal Data in accordance with the provisions of this Privacy Policy.

Please contact [email protected] with any questions or concerns.

Changes to this Privacy Policy

Any changes we make to this Privacy Policy will be posted on this page. If we make material changes to how we treat the Personal Data that falls within the scope of our Privacy Policy, we will notify you by email to the email address specified in your account.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active and deliverable email address for you, and for periodically visiting the website and this Privacy Policy to check for any changes.

Who should you contact if you have any questions concerning this Privacy Policy or our Websites?

We encourage you to contact us to inform us of any complaints or disputes you may have regarding the use of your Personal Data. We will investigate the matter and attempt to resolve the issue quickly.

Please contact us at [email protected] with any questions or concerns you may have about this Privacy Policy or our use of your Personal Data.

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